Terms and Conditions for Removal Van Putney Services
These Terms and Conditions govern the supply of removal van Putney services, including domestic and commercial transport, loading and unloading, and related moving support. By making a booking, you agree to be bound by these terms and by any written estimate, booking confirmation, or service note provided in connection with the job. These terms are intended to set out clear expectations for both the customer and the service provider, so that each removal van service is carried out fairly, safely, and with proper regard to legal and operational requirements. Where the context requires, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer placing the booking.
These terms apply to all moving van Putney services arranged through any accepted booking method. They cover the booking process, payment arrangements, cancellations, liability limits, waste handling obligations, and the law that applies to the agreement. Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply in full force.
1. Booking Process
The booking process for a removal van service begins when you provide us with accurate details of the move. This may include collection and delivery addresses, access conditions, move date, estimated volume, number of items, parking restrictions, floor levels, lift access, and whether packing, dismantling, or special handling is required. For a van removal Putney booking, it is essential that the information supplied is complete and truthful, as the quote and any planning assumptions will be based on those details.
We may offer an estimate or quotation before confirming the booking. Any estimate is based on the information available at the time and may be revised if the actual circumstances differ significantly from what was described. A booking is only confirmed once we accept your request, issue a confirmation, and, where applicable, receive any required deposit or prepayment. We reserve the right to decline a booking where the job is unsafe, materially misdescribed, outside our capacity, or unlawful.
You are responsible for ensuring that access arrangements are suitable for a commercial or domestic removal van service. This includes arranging parking permissions where needed, securing building permits where required, and advising us of any restrictions that may affect loading or unloading. If our team arrives and cannot safely complete the work because the property details, access conditions, or item descriptions were inaccurate or incomplete, additional charges may apply and the scheduled work may be delayed or cancelled.
2. Service Scope and Customer Responsibilities
Our removal van Putney service may include transportation only, labour for lifting and carrying, dismantling and reassembly of standard furniture, and careful handling of items specified in the booking. Unless expressly agreed in writing, we do not provide specialist packing, storage, disposal, or cleaning services. Any items requiring special treatment, such as pianos, safes, antiques, glass cabinets, artwork, or unusually heavy goods, must be disclosed in advance so that appropriate arrangements can be made.
You must ensure that all items handed over for transport are legally owned by you or that you have permission from the owner to move them. You also agree to remove personal belongings, prohibited materials, and any loose contents that should not be transported in a removal van. The customer is responsible for securing pets, protecting vulnerable surfaces if required, and making sure that items are prepared in a way that allows safe handling. If additional packaging or protection is necessary and has not been arranged in advance, we may charge for the materials and labour involved.
We expect reasonable cooperation from you and any other persons present at the collection or delivery address. If delays occur because keys are unavailable, access is blocked, parking is not ready, or the property is not prepared for loading, we may charge waiting time or rescheduling fees. For this reason, it is important that the move is arranged with realistic timing and that any third-party dependencies, such as building management or concierge access, are confirmed before the scheduled date.
3. Payments and Charges
All charges for our moving van Putney service will be set out in the quote, estimate, or booking confirmation, together with any applicable VAT, minimum charges, travel charges, parking costs, congestion-related fees, or supplements for stairs, long carries, or specialist handling. Unless otherwise agreed, prices are based on the scope of work described at the time of booking. If the actual service differs from that scope, we may issue an adjusted invoice to reflect the additional labour, materials, time, or complexity involved.
Payment terms will be confirmed in advance. In many cases, a deposit may be required to secure the date, with the balance due on completion of the job or before commencement, depending on the nature of the booking. We may accept payment by card, bank transfer, or other approved methods. Any bank charges or failed payment fees caused by incorrect details, insufficient funds, or chargebacks not justified by law may be passed on to you to the extent permitted by law.
If you fail to pay any amount due on time, we reserve the right to suspend further services, retain goods only to the extent permitted by law, recover collection costs, and pursue payment through lawful means. Title to any goods remains with you, but this does not affect our right to claim payment for work completed and expenses reasonably incurred. You are responsible for ensuring that funds are available when payment becomes due.
4. Cancellations, Rescheduling, and Delays
You may request cancellation or rescheduling of a removal van Putney booking, but fees may apply depending on how much notice is given and whether resources have already been allocated. If you cancel with sufficient notice, any deposit may be refunded or retained only to cover reasonable administrative or planning costs, where permitted and where disclosed in the booking terms. If cancellation occurs at short notice, or if the team has already arrived or commenced work, a larger portion of the booked charge may become payable.
We may cancel or reschedule a booking if necessary for reasons beyond our control, including severe traffic disruption, adverse weather, vehicle breakdown, staff illness, safety concerns, legal restrictions, or events that make it impossible or unreasonable to perform the service as planned. Where possible, we will provide notice and offer an alternative date. We will not be responsible for indirect losses arising from a cancellation or delay, provided we act reasonably and in good faith. Any time estimates are given in good faith but are not guaranteed unless expressly stated in writing.
If the service is delayed due to circumstances caused by you, such as inaccessible premises, late arrival of keys, inaccurate inventory information, or failure to prepare the property, we may charge for the additional time spent waiting. Likewise, if the delay affects subsequent bookings, we may need to shorten the service or rearrange the schedule. It is your responsibility to ensure that all relevant parties are available when the removal van service begins.
5. Liability and Insurance
We will exercise reasonable care and skill in carrying out all removal van services. However, our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent allowed by law. We are not responsible for loss or damage caused by items that were already defective, inadequately packed, improperly assembled, or unsuitable for transport. Nor are we liable for indirect or consequential losses such as loss of profit, missed deadlines, business interruption, emotional distress, or loss of opportunity.
Where our team is asked to dismantle, reassemble, lift, or transport items that are fragile, valuable, or structurally delicate, you accept that there is an inherent risk of minor scuffs, chips, or wear consistent with normal moving activity. To reduce risk, you must tell us in advance about any item that is unusually fragile, expensive, or irreplaceable. If you want a higher level of protection, you should ask about additional insurance or specialist handling before the move begins. Any insurance cover we hold will be subject to the policy terms and exclusions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim is made, you must notify us promptly and provide evidence of the alleged loss or damage. You must also take reasonable steps to minimise any loss, including safeguarding the affected item and allowing inspection where appropriate. Claims may be rejected if they are not reported within a reasonable time.
6. Waste Regulations and Prohibited Items
Our removal van Putney service is not automatically a waste collection or disposal service. Any unwanted items removed from a property must be clearly identified in advance and handled in accordance with applicable waste regulations. If we agree to remove waste, you must tell us exactly what is being disposed of and whether it includes bulky items, electrical equipment, mattresses, furniture, or mixed materials. We will only transport or dispose of waste where it is lawful to do so and where the correct arrangements have been made.
You must not ask us to transport hazardous, illegal, or restricted items unless we have expressly agreed in writing and it is lawful and safe to do so. Prohibited items may include, without limitation, asbestos, chemicals, solvents, fuel, gas cylinders, explosives, live ammunition, biohazards, and items that are contaminated or likely to cause harm. If such items are discovered during the move, we may refuse to handle them, charge for wasted attendance, or terminate the service if necessary for safety or legal compliance.
Where we remove waste on your behalf, you remain responsible for ensuring that the waste is described accurately and does not contain prohibited materials. We may need to comply with duty-of-care obligations, keep transfer records, use licensed carriers or facilities, and follow relevant environmental legislation. You agree to provide any information reasonably needed to demonstrate lawful disposal and to cooperate if any authority requests verification. If you fail to disclose hazardous or regulated waste, you may be liable for all costs, penalties, and losses arising from that failure.
7. Complaints, Delays in Reporting, and General Provisions
If you have a concern about the service, you should notify us as soon as reasonably possible so that we have the opportunity to investigate and, where appropriate, resolve the matter. Delay in reporting an issue may affect our ability to assess the facts, and may limit any remedy that would otherwise be available. Any agreement to vary these terms must be made in writing and confirmed by an authorised representative of the service provider. A failure to enforce any right immediately does not mean that the right has been waived.
We may update these terms from time to time to reflect changes in law, operational requirements, or service practices. The version applicable to your booking will be the version in force at the time the booking is confirmed, unless a later change is required by law. If any specific service note, quote, or written condition conflicts with these general terms, the more specific written condition will apply to the extent of that conflict.
You agree that these terms form the entire agreement between you and us in relation to the relevant removal van service, except for any mandatory rights or obligations imposed by law. If any part of the agreement is read by a court or tribunal as unreasonable or unlawful, it will be modified only to the extent necessary to make it enforceable, and the rest will continue to apply. This ensures that the contract remains practical, lawful, and fair for both sides.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law provides otherwise. By booking a removal van Putney service, you acknowledge that the agreement is made under UK law and will be interpreted accordingly. This clause applies to all aspects of the service, including booking, payment, cancellation, liability, and waste handling.
In the event of a dispute, both parties should first attempt to resolve the matter amicably and in a timely manner. If resolution is not possible, the dispute may be referred to the appropriate court or other lawful dispute resolution process. These terms are designed to support transparent and compliant Putney removal van services, while preserving the rights and remedies available under statute and common law.