Terms and Conditions for Removal Van Putney Services
These Terms and Conditions govern the provision of moving and transport services supplied under the name Removal Van Putney, including household removals, office relocations, furniture transport, and related handling services. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before proceeding. These terms are designed to set out the responsibilities of both parties in a clear and fair way, including how bookings are made, how charges are calculated, when cancellations may apply, and how liability is managed during a move.
The words “we,” “us,” and “our” refer to the service provider operating the removal van service, and the words “you” or “the customer” refer to the person, business, or organisation requesting the service. These terms apply to all services arranged through our standard booking process, whether the job involves a single-item collection or a larger relocation. Where a quotation, written estimate, or job specification conflicts with these terms, the specific written agreement will prevail only to the extent that it is more favourable to the customer and does not conflict with applicable law.
Any reference to a removal van service, man and van service, or transport-only service should be understood as part of the same general service framework unless otherwise stated in writing. We may update these terms from time to time to reflect changes in our procedures, insurance arrangements, or legal obligations. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. Continued use of the service after any update will be treated as acceptance of the revised terms.
1. Booking Process
Bookings for Removal Van Putney services may be made by telephone, email, online enquiry, messaging platforms, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and issued a written or verbal confirmation. Confirmation may be subject to the customer providing accurate details about the move, including pickup and delivery addresses, access conditions, estimated number of items, parking restrictions, stairs, lifts, and any goods requiring special handling. If these details change after booking, we may revise the quotation, timing, equipment, or staffing requirements accordingly.
We reserve the right to refuse a booking where the job falls outside our operational capacity, where access is unsafe, where the items are prohibited, or where the customer fails to provide sufficient information. The customer must ensure that all information given during the booking process is complete, truthful, and not misleading. If false or incomplete details lead to additional labour, delays, extra journeys, or the need for a larger vehicle, further charges may apply.
Collection and delivery times are scheduled on the basis of the information supplied at booking and are subject to traffic, weather, road conditions, and unforeseen operational issues. Any time stated is an estimate unless expressly guaranteed in writing. We will use reasonable efforts to attend within the agreed time window, but we do not accept responsibility for minor delays outside our control. If a delay becomes likely, we may contact the customer using the details provided at booking. It is the customer’s responsibility to remain reachable on the day of the move.
Unless agreed otherwise, the customer must ensure that the premises are ready for loading at the scheduled time. This includes arranging access, removing obstructions, securing permits where required, and ensuring that goods are packed and prepared for transport. If we are required to wait due to lack of access or incomplete preparation, waiting time charges may apply. We may also reschedule or curtail the service if the delay makes the job unsafe or impractical.
2. Payments and Charges
All charges for our Removal Van Putney service will be set out in the quotation, estimate, or booking confirmation, unless additional work is requested or circumstances change. Prices may be based on hourly rates, fixed job rates, mileage, volume, or a combination of these factors. Any extras such as packing materials, dismantling, reassembly, waiting time, parking fines caused by customer error, or additional labour will be charged separately where applicable.
Unless stated otherwise, payment is due on the day of service before unloading is completed or immediately upon completion of the move. We may require a deposit to secure the booking, especially for larger removals, weekend work, or jobs requiring special arrangements. Deposits are normally non-refundable except where cancellation rights under these terms or under law require a refund. We may also request proof of identity or address for security and fraud prevention purposes.
Payment methods accepted may include bank transfer, debit card, credit card, or other methods notified at booking. Where card payments are taken, any processing fees permitted by law may be included if disclosed in advance. The customer is responsible for ensuring that sufficient funds are available and that payment details are correct. If payment is refused, delayed, reversed, or disputed without valid reason, we may suspend future services, retain goods where lawful, and recover any reasonable costs associated with non-payment.
Invoices not settled by the due date may attract interest and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise in accordance with applicable law. We may also charge administration fees for processing overdue accounts if such fees are reasonable and disclosed. Nothing in these terms limits our right to pursue unpaid sums through legal means.
3. Cancellations, Changes, and No-Shows
The customer may cancel or rearrange a booking by giving notice as early as possible. Cancellations made with sufficient notice may qualify for a full or partial refund of any deposit, depending on the circumstances and any non-recoverable costs already incurred. Where cancellation is made shortly before the scheduled time, or where specialist arrangements have already been put in place, we may retain part or all of the deposit to cover administrative losses and preparation costs.
If the customer wishes to change the date, time, addresses, or scope of work, we will try to accommodate the request, but changes are subject to availability and may alter the price. If the revised job requires a different size vehicle, extra staff, or more time than originally agreed, additional charges will apply. We are not obliged to accept last-minute changes that would materially affect the planned service or create safety issues.
If the customer is not present, cannot be contacted, or fails to provide access at the agreed time, this may be treated as a cancellation or no-show. In such cases, we may charge for the wasted journey, waiting time, and any reasonable costs incurred. If we are unable to complete the service because the customer has not prepared the items, has provided prohibited goods, or has failed to secure required permits, the full agreed charge may still be payable if our team has already attended and been ready to work.
We may cancel or postpone a booking where circumstances beyond our control make it impractical or unsafe to proceed. Examples include severe weather, vehicle breakdown, road closures, accidents, staff illness, or legal restrictions. In these situations, we will make reasonable efforts to rearrange the service or refund any amount paid for the affected portion of the booking. We shall not be liable for indirect losses caused by such disruption, provided we have acted reasonably.
4. Liability, Care of Goods, and Limitations
We will take reasonable care when handling items during the course of our Removal Van Putney service. However, liability is limited by the nature of the work, the condition of the items, and the information provided by the customer. Unless agreed otherwise in writing, the customer is responsible for ensuring that items are adequately packed, labelled, and suitable for transport. Fragile goods, valuable items, antiques, electronics, glass, and artwork should be packed with appropriate protection and brought to our attention in advance.
We are not liable for damage arising from inadequate packing, hidden defects, inherent weakness, normal wear and tear, or the customer’s own instructions. We are also not liable for loss or damage caused by items being transported contrary to our advice, including goods that are overfilled, unstable, leaking, or otherwise unsafe. If the customer wants us to pack items, dismantle furniture, or handle delicate belongings, this must be agreed in advance and may be subject to additional charges and limitations.
Our liability for loss or damage, where established, will ordinarily be limited to the lower of the repair cost, replacement cost, or the reasonable declared value of the item, subject to any insurance coverage and any limit stated in the booking confirmation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. For business customers, we shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
Customers are responsible for removing cash, jewellery, documents, medicines, passports, and other high-value or sensitive items before the move unless we have specifically agreed in writing to transport them. We may refuse to carry items that are unsafe, unlawful, or not properly declared. Any claim for damage or loss must be notified promptly and accompanied by reasonable evidence. Failure to notify us within a reasonable period may affect the assessment of the claim, except where law provides otherwise.
5. Customer Obligations
To help us complete the work safely and efficiently, the customer must ensure that the premises are reasonably accessible, that items are ready for collection, and that any necessary permissions, permits, or consents have been obtained. The customer should check whether parking restrictions, loading rules, or access limitations apply at either property. If parking is unavailable or restricted and this causes delays or additional charges, the customer is responsible for those consequences unless the issue was caused by our own error.
The customer must also ensure that items intended for removal are clearly identified and that items not intended for removal are kept separate. Where the customer asks us to move items belonging to third parties, the customer confirms they have authority to do so. We may rely on the customer’s instructions and are not required to verify ownership unless there is a clear reason to question it. Any special handling instructions should be given before the move begins.
If dismantling or reassembly is requested, we will use reasonable skill and care, but we cannot guarantee that all furniture can be dismantled or rebuilt without risk due to design, age, or condition. The customer accepts that certain items may be unsuitable for repeated disassembly. We may decline to dismantle items where doing so would risk damage, injury, or loss of structural integrity.
6. Waste, Disposal, and Regulatory Compliance
Where the service includes disposal, clearance, or transport of unwanted goods, the customer agrees to comply with all applicable waste regulations. We will only remove and dispose of waste in accordance with UK law, including the duty of care requirements under environmental legislation and any applicable local authority rules. The customer must not ask us to dispose of hazardous waste, clinical waste, chemicals, asbestos, gas bottles, oil, paint, batteries, or other regulated materials unless we have expressly confirmed in writing that we are authorised and equipped to handle them.
If waste is included as part of a clearance job, the customer must identify any items that may be classed as controlled waste, recyclable waste, or hazardous material. We may refuse items that present a risk to health, safety, the vehicle, or the environment. If prohibited or undeclared waste is found among items being transported, we may stop the job, separate the items, notify the customer, and charge for any additional handling or lawful disposal required. The customer remains responsible for the accuracy of waste descriptions and for any consequences arising from misclassification.
We will use appropriate disposal channels and licensed facilities where required by law. The customer acknowledges that some materials may incur third-party disposal charges or documentation requirements. If the move includes office clearances, store clearances, or domestic waste removal, the customer must ensure that confidential papers, personal data, and restricted items have been dealt with appropriately before collection. We are not responsible for breaches arising from the customer’s failure to sort or segregate waste correctly.
7. Insurance and Risk
We maintain insurance cover appropriate to the services we provide, but insurance does not replace the customer’s own responsibility for packing, declaring, and securing goods. Risk in the goods generally passes to the customer once items have been loaded, unless otherwise agreed in writing or required by law. If the customer wishes to arrange additional insurance for high-value items, this should be discussed before the service begins. Any extra cover will be subject to the terms of the relevant insurer.
Where we are required to store items temporarily during the course of the move, we will take reasonable care but are not a warehouse keeper unless expressly agreed. Temporary storage may be subject to separate terms, including limitations on humidity, temperature, stacking, and access. The customer should not leave perishable, hazardous, or irreplaceable items with us unless specifically permitted.
If any incident occurs during loading, transport, or unloading, the customer must allow us a reasonable opportunity to inspect the issue and, where relevant, gather information needed to assess liability. Repair, replacement, or compensation will not be agreed automatically and may depend on evidence, market value, depreciation, and policy terms. Any settlement made without admission of liability may be treated as full and final settlement if confirmed in writing.
These terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction, although we may also rely on any other forum permitted by law where appropriate. If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remainder shall continue in force.
Failure by us to enforce any right under these terms does not mean that we waive that right. Any waiver must be given in writing to be effective. These terms form the entire agreement between the parties in relation to the service, except for any written quotation, invoice, or amendment expressly accepted by both parties. The customer confirms that they have read, understood, and agreed to these terms before the move begins.
Nothing in these terms is intended to create rights under the Contracts (Rights of Third Parties) Act 1999 for any person who is not a party to the agreement. The customer may not assign or transfer their rights or obligations without our prior written consent. We may assign or subcontract part of the service where it is reasonable to do so, provided this does not materially reduce the standard of service agreed.